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Strategy: Increase Frequency

Advertising: Coupons & Printed Offers

Advertising: Coupons & Printed Offers

Drive Traffic, Increase Frequency, Increase Ticket, New Store

Overview Providing your customers with printed and digital offers to “sweeten” the opportunity to visit your location and/or buy something. See also: Details Coupons, when done [...]

Catering: Food To Go

Catering: Food To Go

Build Awareness, Drive Trial, Increase Frequency, Increase Ticket

Overview Providing catering service is a great way to drive large ticket sales and expose new potential customers to your location and products. Offering “Food To Go” is the easiest [...]

Catering: Off-Site Preparation

Catering: Off-Site Preparation

Build Awareness, Drive Trial, Increase Frequency, Increase Ticket

Overview On-site catering is akin to setting up and breaking down your restaurant for each job. As opposed to pick-up / drop-off catering options where you prepare everything in the […]

Customer Engagement: Customer Contests

Customer Engagement: Customer Contests

Build Loyalty, Create Community, Increase Frequency

Overview Customer contests are an easy and fun way to interact with your customers. Plus, with a few small modifications, they can be a great way to keep those customers […]

Customer Engagement: In-Store Trivia

Customer Engagement: In-Store Trivia

Create Community, Increase Frequency

Overview Pose trivia questions for your customers that change on a regular basis. This creates some additional exchange between customers and employees. It gives customers something to talk [...]

Customer Experience: Fresh Eyes Look at Your Location

Customer Experience: Fresh Eyes Look at Your Location

Be The Leader, Build Loyalty, Increase Frequency

Overview Did you know that within the first 10 seconds of approaching and walking into your store or restaurant, customers make a quick-fire judgment of your business? What factors shape […]

Daypart Drivers

Daypart Drivers

Drive Traffic, Drive Trial, Increase Frequency, Increase Ticket

Overview To encourage visits and traffic to a slower part of the day, create special offers or events for that specific time of day. Details A daypart is a term […]

Destination Events

Destination Events

Build Awareness, Drive Trial, Increase Frequency, Increase Ticket, New Store

Overview Destination events are events that help to establish your location as not only a place to get the great product or service you offer, but also as a destination […]

Destination Events: Customer Seminar Series

Destination Events: Customer Seminar Series

Build Awareness, Drive Traffic, Drive Trial, Increase Frequency, Increase Ticket, New Store

Overview Your store products and services represent an expertise. Share that expertise with existing and potential clients through customer seminars. Details When customers better understand the [...]

Destination Events: Game Night

Destination Events: Game Night

Build Awareness, Drive Traffic, Increase Frequency, New Store

Overview Game nights are fun and easy ways to encourage your customers to socialize and come together as a community. Plus, they are the perfect opportunity for you to drive […]

Destination Events: Host Regular Events

Destination Events: Host Regular Events

Be Locally Relevant, Build Awareness, Drive Traffic, Increase Frequency

Overview Most restaurants, wineries, cafes, bars and retail stores are looking for ways to drive traffic to their location. Hosting events is a great way to drive traffic by making […]

Destination Events: Hosting Book Clubs

Destination Events: Hosting Book Clubs

Be Locally Relevant, Create Community, Drive Traffic, Increase Frequency

Overview Hosting in-store book clubs meetings is a great opportunity for you to expose your business to new customers and to integrate yourself as a part of the community. Details […]

Destination Events: Live Music

Destination Events: Live Music

Be Locally Relevant, Create Community, Drive Traffic, Increase Frequency, New Store

Overview Hosting in-store music events featuring local musicians are a great way to connect with your community, make your location a destination and drive traffic. Ensure that the music style [...]

Destination Events: Seasonal Events

Destination Events: Seasonal Events

Be Calendar Relevant, Build Awareness, Create Community, Drive Traffic, Increase Frequency

Overview Seasonal events and promotions are a great way to draw repeat customers like Starbucks’ Pumpkin Spice Latte. How can you get your customers excited about the change of seasons? [...]

Destination Events: Tastings

Destination Events: Tastings

Be The Leader, Drive Traffic, Drive Trial, Increase Frequency

Overview People love to try before they buy! That’s why sampling and tasting events are usually so successful. No matter your industry, hosting a tasting event at your location is […]

Destination Events: Trivia Night

Destination Events: Trivia Night

Create Community, Drive Traffic, Increase Frequency

Overview Everyone loves trivia – where else can you put to use all those sports stats, pop culture tidbits or random science facts that you’ve held onto for all these […]

Destination Events: Wii Bowling League

Destination Events: Wii Bowling League

Create Community, Drive Traffic, Increase Frequency

Overview Nintendo’s Wii Sports games have changed the way our society thinks of video games. Games like Wii Bowling and Tennis are highly interactive virtual versions of those real-life [...]

Discounting

Discounting

Build Loyalty, Drive Traffic, Drive Trial, Increase Frequency, New Store

Overview The practice of offering your products or services at a reduced price either by offering a percentage off (save 20%) or flat amount (save $20). As a rule, we […]

eMail Marketing

eMail Marketing

Build Awareness, Build Loyalty, Create Community, Drive Traffic, Increase Frequency

How do you communicate with your customers when they aren’t in your store, restaurant or cafe? Do you blog? Tweet? Post on Facebook? All those formats are fine for snippets […]

Employee Performance Rewards

Employee Performance Rewards

Build Loyalty, Increase Frequency, New Store

Overview An employee performance reward program benefits employees who consistently meet performance expectations and demonstrate certain behaviors. However, it’s not all about gifts, cash [...]

Good Neighbor: Fire House & Police Station

Good Neighbor: Fire House & Police Station

Be Locally Relevant, Build Loyalty, Create Community, Increase Frequency

Overview The men and women in uniform in your community deserve to be celebrated and honored. Every day, they risk their lives to make sure your community is a safe […]

In-Store Events

In-Store Events

Build Awareness, Build Loyalty, Create Community, Drive Traffic, Drive Trial, Increase Frequency, Increase Ticket

Overview In-Store Events are a great way to drive current and potential customers to your location for a festive occasion, sample your products and drive sales. Details Often, these events can [...]

In-Store Events: Customer Appreciation Day

In-Store Events: Customer Appreciation Day

Be Locally Relevant, Build Loyalty, Create Community, Drive Traffic, Increase Frequency

Overview What better way to show your customers you care about them then by planning a Customer Appreciation Day in their honor? Details First things first… when should you host […]

Marketing Holiday Calendar

Marketing Holiday Calendar

Be Calendar Relevant, Create Community, Drive Traffic, Drive Trial, Increase Frequency, Increase Ticket, New Store

Overview One of our favorite ways to generate ideas for blogging, promotions or special events is to reference our Marketing Holiday Calendar. The holidays to “celebrate” range from [...]

Monthly Membership Clubs

Monthly Membership Clubs

Build Loyalty, Increase Frequency, Increase Ticket

Overview If you run a specialty goods retail shop, creating a specialty membership program for your customers could be a great way to create a base of loyal customers who make […]

Offices: Building Management Partnership

Offices: Building Management Partnership

Be Locally Relevant, Build Loyalty, Drive Traffic, Increase Frequency

Overview If your restaurant, café, spa or retail shop is located in a downtown area, or near various large office buildings, this is a great marketing activity for you. Many […]

Raffles

Raffles

Build Loyalty, Create Community, Increase Frequency

Overview There are a number of activities your location may engage in that qualify as raffles. These can be great ways to engage your current customers or spread the word […]

Signage: Daily Special Board

Signage: Daily Special Board

Drive Trial, Increase Frequency, Increase Ticket

Overview Your “Daily Special” board is used to feature both products and services. It could be a sign permanently mounted in-store or an a-frame you bring to the curb – […]

Student Events

Student Events

Be Locally Relevant, Drive Traffic, Increase Frequency

Overview If your business is located near (or on) a college campus, hosting student-centric events throughout the school year is a great way to drive traffic to your location, and […]

Wait Service (In Non-Wait Service Environment)

Wait Service (In Non-Wait Service Environment)

Increase Frequency, Increase Ticket

Overview Do customers place orders at the counter or register at your cafe or restaurant? If so, having your employees occasionally “wait” on tables is an easy way to shake […]

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