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Archives

Tag Archives for: "customer service"
0
By Savannah
In Be The Leader, Create Loyalty, Customer Experience, Marketing Plan, Social Media
Posted 26 February 2023

How To Use Social Media As An Effective Customer Service Tool

The Background It’s no secret that social media is an easy way to grow your brand identity and instantly reach your customers (and potential customers). But many retailers, restaurants, and [...]

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 Don’t Judge A Book (or a Customer) By Its Cover
0
By Savannah
In Be The Leader, Create Community, Remarkability
Posted 24 January 2023

Don’t Judge A Book (or a Customer) By Its Cover

After working at a flagship Ralph Lauren location for over three years, I can easily tell you that when it comes to customers – I’ve seen it all! Celebrities, royalty […]

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 Building Loyal Customers – One Friend at a Time
0
By Savannah
In Be The Leader, Create Community
Posted 22 January 2023

Building Loyal Customers – One Friend at a Time

When I recently observed a customer walking away empty handed, and one of my sales team thanking her for her time, I asked what had happened  – why no sale […]

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 5 Ways To Show Your Customers You Care
6
By Savannah
In Create Community, Remarkability
Posted 20 January 2023

5 Ways To Show Your Customers You Care

No matter what industry you’re in, one of the easiest ways to stand out from your competition is to provide exceptional service to your customers. You could have the best […]

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 Make Customers Feel Welcome To Build Customer Loyalty
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By Paul
In Create Loyalty
Posted 6 December 2022

Make Customers Feel Welcome To Build Customer Loyalty

One of the secrets to building and maintaining customer loyalty is making customers feel welcome. During the holiday season, and into the New Year you will be visited by customers […]

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 Want To Improve Your Customer Service? Start By Rewarding Your Employees
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By Savannah
In Be The Leader, Remarkability
Posted 26 August 2022

Want To Improve Your Customer Service? Start By Rewarding Your Employees

While rewarding your team members for high sales or another financial metric are nothing new, have you ever considered rewarding them for providing exemplary customer service? Rewards for [...]

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 Hiring Philosophy: 1 Great Person = 3 Good People
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By Savannah
In Customer Experience, New Store, Remarkability, Your Employees
Posted 16 August 2022

Hiring Philosophy: 1 Great Person = 3 Good People

This past weekend, I was shopping at one of my favorite places on earth, The Container Store. Who doesn’t love organizing? Well, some people probably really don’t like it, but […]

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 The Importance of Employee & Customer Feedback
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By Savannah
In Be The Leader, Create Community, Create Loyalty, Planning
Posted 22 June 2022

The Importance of Employee & Customer Feedback

Customer comment cards. You see them along with your receipt from dinner, or next to the check-out at your favorite spa. Do you ever fill them out? Ever wonder what […]

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