It’s fun to see the local marketing promotions going in celebration of the Super Bowl. Here are a few – from Seattle, Washington – that caught our eye… from Tacos… [...]
How many customer reward cards are in your wallet, on your phone or on your keychain right now? Which ones do you actually use? Probably the ones that provide you […]
After working at a flagship Ralph Lauren location for over three years, I can easily tell you that when it comes to customers – I’ve seen it all! Celebrities, royalty […]
When I recently observed a customer walking away empty handed, and one of my sales team thanking her for her time, I asked what had happened – why no sale […]
No matter what industry you’re in, one of the easiest ways to stand out from your competition is to provide exceptional service to your customers. You could have the best […]
How do you communicate with your customers when they aren’t in your store, restaurant or cafe? Do you blog? Tweet? Post on Facebook? All those formats are fine for snippets […]