The Best Service Experience of My Life

On Friday night, my girlfriend (Shannon) and I had the best service experience of our lives at Seattle’s Canlis restaurant. Call to Action If you live in Seattle have your next meal at [...]

No Pointing Allowed: How A Small Gesture Can Make A Big Difference

“Where’s the restroom?” – “Down that hall, to the right.” (Finger pointing to the back of the restaurant). This is a pretty common occurrence when out at a restaurant, cafe or retail store. I’d [...]

Hiring Philosophy: 1 Great Person = 3 Good People

This past weekend, I was shopping at one of my favorite places on earth, The Container Store. Who doesn’t love organizing? Well, some people probably really don’t like it, but for me – there is [...]

5 Ways To Show Your Customers You Care

No matter what industry you’re in, one of the easiest ways to stand out from your competition is to provide exceptional service to your customers. You could have the best burger on the block, but [...]

How To Use Social Media As An Effective Customer Service Tool

The Background It’s no secret that social media is an easy way to grow your brand identity and instantly reach your customers (and potential customers). But many retailers, restaurants, and [...]

Building Loyal Customers – One Friend at a Time

When I recently observed a customer walking away empty handed, and one of my sales team thanking her for her time, I asked what had happened  – why no sale when the woman came in for a very [...]

5 Customer Service Mistakes That You’ve Probably Made

In a previous article, we shared various ways to offer great customer service to your customers. In this article, however, we’re going to shed a little light on small things you (or your staff) [...]

Want To Improve Your Customer Service? Start By Rewarding Your Employees

While rewarding your team members for high sales or another financial metric are nothing new, have you ever considered rewarding them for providing exemplary customer service? Rewards for [...]