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Archives

Tag Archives for: "customer service"
 The Importance of Employee & Customer Feedback
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By Paul
In Be The Leader, Create Community, Create Loyalty, Planning
Posted 22 June 2025

The Importance of Employee & Customer Feedback

Customer comment cards. You see them along with your receipt from dinner, or next to the check-out at your favorite spa. Do you ever fill them out? Ever wonder what happens to that card? Does [...]

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 Is “Hi. We’re Out Of…” Really A Good Restaurant Greeting?
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By Paul
In Drive Traffic, Increase Frequency
Posted 24 May 2025

Is “Hi. We’re Out Of…” Really A Good Restaurant Greeting?

At the beach for vacation, I was surprised how many times we were greeted in restaurants with, “Hi. Tonight we’re out of…” While I appreciate the early update of what [...]

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 12 Small Ways to Improve Your Customers’ Experience
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By Paul
In Be The Leader, Increase Frequency, Remarkability
Posted 24 May 2025

12 Small Ways to Improve Your Customers’ Experience

It has been said that it takes 12 positive service experiences for a customer to “forget” 1 negative service experience. If you’ve ever tried to make amends with a dissatisfied [...]

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 5 Customer Service Mistakes That You’ve Probably Made
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By Paul
In Be The Leader, Remarkability
Posted 22 May 2025

5 Customer Service Mistakes That You’ve Probably Made

In a previous article, we shared various ways to offer great customer service to your customers. In this article, however, we’re going to shed a little light on small things you (or your staff) [...]

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 No Pointing Allowed: How A Small Gesture Can Make A Big Difference
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By Paul
In Be The Leader, Customer Experience
Posted 20 May 2025

No Pointing Allowed: How A Small Gesture Can Make A Big Difference

“Where’s the restroom?” – “Down that hall, to the right.” (Finger pointing to the back of the restaurant). This is a pretty common occurrence when out at a restaurant, cafe or retail store. I’d [...]

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By Paul
In Be The Leader, Create Loyalty, Customer Experience, Marketing Plan, Social Media
Posted 26 February 2025

How To Use Social Media As An Effective Customer Service Tool

The Background It’s no secret that social media is an easy way to grow your brand identity and instantly reach your customers (and potential customers). But many retailers, restaurants, and [...]

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 Don’t Judge A Book (or a Customer) By Its Cover
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By Paul
In Be The Leader, Create Community, Remarkability
Posted 24 January 2025

Don’t Judge A Book (or a Customer) By Its Cover

After working at a flagship Ralph Lauren location for over three years, I can easily tell you that when it comes to customers – I’ve seen it all! Celebrities, royalty from Saudi [...]

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 Building Loyal Customers – One Friend at a Time
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By Paul
In Be The Leader, Create Community
Posted 22 January 2025

Building Loyal Customers – One Friend at a Time

When I recently observed a customer walking away empty handed, and one of my sales team thanking her for her time, I asked what had happened  – why no sale when the woman came in for a very [...]

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