Top 5 Posts of 2013
Happy New Year!
As we look forward to creating new content in 2014, it’s fun and helpful to look back and see which posts from 2013 you found most interesting.
Check out the top 5 most-read posts below!
LSM contributing writer, Madelon Mulcahey, shares the finer points of listening (to yourself, customers, and employees) in order to succeed.
Making your customers feel welcome and cared for can make a big impact on how they perceive your business. After all, customer service is all about sweating the small stuff.
While developing an official annual plan can be quite a process, here are our top 5 tips to help you get started!
It has been said that it takes 12 positive experiences for a customer to “forget” one negative service experience. Here are 12 small things you can to to get back in a customer’s good graces!
When you step back and look at the big picture, the success of a new restaurant or new restaurant concept depends on these 10 things. Consider this your ultimate to-do list.
In 2014, we’ll continue to provide you with relevant, helpful and interesting marketing tips, tactics and articles to help your small business succeed. Thanks for joining us!