The Importance of Employee & Customer Feedback
Customer comment cards. You see them along with your receipt from dinner, or next to the check-out at your favorite spa. Do you ever fill them out? Ever wonder what happens to that card? Does [...]
Good LSM: Customer Chats
Happy Friday! We’ve got an easy and effective marketing idea for your small business today. We spotted this idea at Whole Foods in Atlanta, GA in November, and completely forgot to post [...]
Good LSM: Easy Comment Cards
I recently traveled to Ireland and spent many a day (and a night) in the local pubs. One of my favorite spots in Dublin was The Beer Market – a new craft beer bar owned by Galway Bay [...]
By Paul
Posted Asking for Customer Feedback: You Can Do It!
Over the past few weeks, we’ve lauded the benefits of surprising and delighting your customers, and shared some fantastic examples from the customer service experts at Ritz Carlton. Today, [...]
