Top 5 Posts of 2013

Happy New Year!

As we look forward to creating new content in 2014, it’s fun and helpful to look back and see which posts from 2013 you found most interesting.

Check out the top 5 most-read posts below!

1. Listen Up! The Key to Driving More Sales

LSM contributing writer, Madelon Mulcahey, shares the finer points of listening (to yourself, customers, and employees) in order to succeed.

2. 5 Ways to Show Your Customers You Care

Making your customers feel welcome and cared for can make a big impact on how they perceive your business. After all, customer service is all about sweating the small stuff.

3. Top 5 Tips for Successful 2014 Annual Planning

While developing an official annual plan can be quite a process, here are our top 5 tips to help you get started!

4. 12 Small Ways to Improve Your Customer’s Experience

It has been said that it takes 12 positive experiences for a customer to “forget” one negative service experience. Here are 12 small things you can to to get back in a customer’s good graces!

5. Top 10 To Do List for New Restaurants

When you step back and look at the big picture, the success of a new restaurant or new restaurant concept depends on these 10 things. Consider this your ultimate to-do list.

In 2014, we’ll continue to provide you with relevant, helpful and interesting marketing tips, tactics and articles to help your small business succeed. Thanks for joining us!