12 Small Ways to Improve Your Customers’ Experience
It has been said that it takes 12 positive service experiences for a customer to “forget” 1 negative service experience. If you’ve ever tried to make amends with a dissatisfied [...]
Bad LSM: Don’t Confuse Your Customers [Example]
Mixed messages can cause a lot of problems in life, both personally and professionally. If your friend says she wants to spend more quality time with you, but always ends up […]
Top Tips for Improving Your Customer Experience
Over the past few weeks, we’ve shared insight on how competition is good for your business and advice on how to improve your business by seeing it through the eyes of your […]
The Best Service Experience of My Life
On Friday night, my girlfriend (Shannon) and I had the best service experience of our lives at Seattle’s Canlis restaurant. Call to Action If you live in Seattle have your […]
