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Over the past few weeks, we’ve lauded the benefits of surprising and delighting your customers, and shared some fantastic examples from the customer service experts at Ritz Carlton. Today, [...]

It’s no surprise (pun intended) that The Ritz-Carlton is heralded for their impeccable Gold Standards of customer service. Their employees (regardless of title) go above and beyond what is [...]

Last week, we defined what it meant to give your customers a surprise and delight experience. This week, we’re going to talk about customer touch points, and how you can use each […]