0 By Savannah In Be The Leader, Create Loyalty, RemarkabilityPosted 28 May 2014Surprise – Don’t Shock – Your CustomersSurprise: /sə(r)ˈprīz/ noun: an unexpected or astonishing event, fact, or thing. Shock: /SHäk/ noun: a sudden upsetting event or experience. The difference in the definitions is slight, but [...] READ MORE