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One of the secrets to building and maintaining customer loyalty is making customers feel welcome. During the holiday season, and into the New Year you will be visited by customers old and new. [...]

What type of small business do you own? A coffee shop? A burger joint? A small boutique? Let’s say you own a small wine shop. Think about all the other places that your customers can buy [...]

Chances are, you carry around one of those sandwich / coffee / frozen yogurt punch cards in your wallet. You know the type: purchase 9 coffees, get the 10th free? It’s ok, we have one too. [...]